Refunds & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopen and unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
* Please note, due to the nature of our Fitness Guides as digital products, and our instant delivery process, all purchases of these products and other Digital Content Pieces sold by One Sol are non-refundable and non-cancelable.
To start a return, you can contact us at customercare@onesol.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at customercare@onesol.com
Packages Returned to Sender
Packages that have been returned to sender will be refunded within 3-5 business days of the delivery date. We encourage you to double check your shipping address, as we are not responsible for address verification. Orders returned to us via RTS (Return to Sender) due to an incorrect or undeliverable address will be refunded upon return receiving, less the shipping cost of $4.99.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We can not accept returns on opened or partially used products. However, your satisfaction is main goal at One Sol; so please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
